Motorola Solutions’ SmartIncident Bridges Dispatcher, First Responder Information Divide
Dispatchers can push incident information straight to APX smart radios, freeing audio channels for mission-critical voice communications
“We asked ourselves, ‘How much time could be saved if a first responder didn’t need to ask a dispatcher to repeat their transmission or go back to their car to check an incident detail? What if the information they needed to be successful at the scene was automatically surfaced on the smart radio they’re already carrying?’” said
By changing the way dispatchers and first responders collaborate, SmartIncident enables more informed, efficient and effective incident responses. From the field, first responders can check who else is assigned to an incident, notify dispatch of their status and see on their radios dispatchers’ warnings of known hazards like dogs or notes like gate codes. From the command center, dispatchers can directly push vital information community members send to 9-1-1 to responders’ radios like a picture or the last known video footage of a missing child.
“From the routine to emergency moments, a first responder always carries their radio to stay connected,” said Col.
SmartIncident will be showcased at APCO 2024, with a variety of Motorola Solutions’ technologies like recently launched VESTA NXT and the PremierOne CAD web client, both of which offer 9-1-1 call takers greater flexibility, streamline workflows and push data to the edge into the hands of first responders. Join
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