Salesforce and Google Cloud Join Forces to Deliver Autonomous AI Agents That Collaborate Across Salesforce and Google Workspace
Customers can now deploy AI agents that work securely across
These Agentforce and Google Workspace interactions will be generally available later this year, so customers can begin building custom agents that have helpful skills across Google Workspace and the Salesforce Customer 360 platform. Agentforce agents can also take action based on data in Google BigQuery, without having to move or copy data, through integrations already available today with Zero Copy technology.
For example, the Agentforce Sales Development Representative (SDR) Agent engages with prospects 24/7, answering questions, managing objections, and scheduling meetings based on CRM and external data. With these new capabilities through Agentforce, customers will now be able to use Google Workspace actions that allow their SDR Agent to generate Google Slides and Docs from templates, and be able to securely utilize context from Gmail and Docs can be brought securely into Salesforce to update records and trigger workflows, such as saving a signed contract to Salesforce and closing the opportunity with a win-loss report generated in Docs. These integrations will be backed by robust privacy and user data protections already in place across Google Workspace, ensuring that customers’ data remains protected and their own.
With the existing integration between Salesforce Data Cloud and Google BigQuery, customers can now ground their AI agents in Agentforce with data from across both platforms, enabling higher levels of trust and accuracy in responses. For example, ecommerce customers can ground their Merchant Agent, which assists ecommerce merchandisers, on relevant information stored in BigQuery such as data on purchasing, ad spend, and customer segmentation. Agents can also use Retrieval Augmented Generation (RAG) to take action on accurate, real-time data from Data Cloud.
“We’re creating the world’s first agent ecosystem together with partners like Google Cloud,” said
“This partnership brings together platforms where millions of people get work done every day,” said
Agentforce Agent Actions for Google Workspace will be generally available later this year on Salesforce AppExchange.
About Salesforce
Salesforce helps organizations of any size reimagine their business for the world of AI. With Agentforce, Salesforce's trusted platform, organizations can bring humans together with agents to drive customer success—powered by AI, data, and action. Visit www.salesforce.com for more information.
About Google Cloud
Google Cloud is the new way to the cloud, providing AI, infrastructure, developer, data, security, and collaboration tools built for today and tomorrow. Google Cloud offers a powerful, fully integrated and optimized AI stack with its own planet-scale infrastructure, custom-built chips, generative AI models and development platform, as well as AI-powered applications, to help organizations transform. Customers in more than 200 countries and territories turn to Google Cloud as their trusted technology partner.
Any unreleased services or features referenced here are not currently available and may not be delivered on time or at all. Customers should make their purchase decisions based upon features that are currently available.
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Source: Salesforce
