Company Announcements

TripAdvisor’s newly launched “Review Summaries” evaluates/analyzes user impressions of hotel conditions

HONOLULU--(BUSINESS WIRE)--Oct. 31, 2024-- UNITE HERE, the hotel workers’ union, has updated their website monitoring Park Hotels and Resorts (NYSE: PK) to include content from TripAdvisor’s AI-Driven Review Summaries. The analysis feature, which the TripAdvisor Machine Learning Team crafted using prompt engineering, generative AI, and Large Language Models, launched for select hotels in January of 2024.

Park Hotels Capex Problems now includes excerpts from TripAdvisor’s overall summary of certain Park-owned hotels and TripAdvisor’s ratings of particular attributes.

Examples of these summaries include:

• The Hilton Hawaiian Village, Hilton’s largest hotel:“...often described as outdated and not well-maintained…" (TripAdvisor.com, last accessed 10/30/2024)
• The DoubleTree Seattle Airport: “Many have aired grievances regarding the rooms, pointing out their outdated feel, problems with temperature, and occasionally a musty odor." (TripAdvisor, last accessed 10/30/2024)
• The Hilton Seattle Airport and Convention Center: “Guests have voiced concerns about the Hilton Seattle Airport & Conference Center, particularly in regards to the rooms' noise levels and maintenance, with reports of thin walls and dated furniture." (TripAdvisor, last accessed last accessed 10/30/2024)

TripAdvisor has previously said of its AI feature: “We know from extensive interviews with real travelers that there's a tremendous amount of trust in reviews on Tripadvisor, so we made an effort with this new feature to uphold that integrity by prioritizing transparency and impartiality.”

ParkHotelsCapExProblems.org’s interactive pages collect reviews of certain Park properties, including the Hilton Hawaiian Village, where workers are currently on strike and which represents 27 percent of Park’s EBITDA as of Q2 2024, and additional hotels currently labeled “At Risk” of a labor dispute on FairHotel.org.

The site also includes analysis from hotel industry experts about how many hotel operators, like Hilton Hotels and Resorts (NYSE: HLT), Marriott International (NYSE: MAR) and Hyatt Hotels Corporation (NYSE: H) allowed hotel owners, like Park Hotels and Resorts, to defer their capital expenditures, or scheduled maintenance and updates to hotels, during the COVID-19 pandemic.

For more information, visit parkhotelscapexproblems.org

View source version on businesswire.com: https://www.businesswire.com/news/home/20241031310760/en/

Benjy Cannon bcannon@unitehere.org, 202-714-1567

Source: UNITE HERE