PagerDuty Recognized as a Leader in 2024 GigaOm Radar for AIOps
GigaOm report highlights
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GigaOm Radar for AIOps (Graphic: Business Wire)
Read the full GigaOm Radar for AIOps and learn more about PagerDuty AIOps here.
With PagerDuty AIOps, one of the world’s largest integrated tourism organizations, TUI, accelerated its incident recovery by 30%, equating to millions of dollars saved annually. According to PagerDuty’s analysis, PagerDuty AIOps helps decrease the number of incidents an organization receives, directly reducing operational costs.
The latest GigaOm Radar for AIOps recognizes
- Strong correlation and causality analysis. Root cause analysis is guided by AI to shorten the time needed to resolve incidents while the AI assists with incident summaries and after-action reports.
- Excels in automated remediation, supporting it across various services through policies, rules, human actors, and workflows.
- Collaboration and workflow capabilities tightly integrate with the company’s incident management and automation solutions. It also supports bidirectional integrations with tools like Slack and Microsoft Teams.
- Designed for out-of-the-box value, PagerDuty AIOps features Intelligent Alert Grouping and Auto-Pausing for transient alerts. Training requirements are minimal and initial training for complex roles can be completed in under two hours.
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PagerDuty boasts a comprehensive vendor ecosystem, including over 700 partnerships, integrations, third-party solutions, training, certifications, community tools and professional services. - Straightforward solution installation with an intuitive user interface (UI) and a comprehensive knowledge base.
The GigaOm Radar report for AIOps, in its fifth year, examines 29 of the top AIOps solutions. Together with GigaOm’s Key Criteria report, the analyst firm provides an overview of the market to identify leading AIOps offerings and help decision-makers reach a more informed decision.
Supporting Quotes
“PagerDuty is a strong performer in data-agnostic AIOps,” said GigaOm Analyst Dr.
“The promise of AI is enormous and has the potential to transform all organizations in every industry,” said
“PagerDuty has brought the concept of automation to life for us,” said Yasin Quareshy, head of technology at TUI. “There’s a lot of automation built into PagerDuty’s AIOps solution. By integrating with applications in our existing stack like JIRA Service Desk and our monitoring tools, all of the information is available in one place. This has reduced the number of incidents and — if there is an issue —
To sign up for a free trial of PagerDuty AIOps, please visit here.
About
The PagerDuty Operations Cloud
The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.
1 Cost savings estimates calculated by multiplying average number of reduced incidents, average number of saved time per incident, and 2024 labor rates for full-time employees.
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